How Your CareRide Booking Works
We keep the process simple, transparent, and predictable so you (and your loved ones) know exactly what to expect from pickup to drop-off.
Simple 3-step booking
Follow these steps so we can match you with the right vehicle, driver, and timing for a stress-free trip.
Step 1
Request & Quote
Call us or submit our online form with your trip details, including pickup time, location, mobility needs, and appointment time.
Step 2
24hr Confirmation
Crucial: We require 24-hour advance notice to schedule your driver. Once your ride is approved, we confirm your pickup window, driver, and pricing so there are no day-of surprises.
Step 3
Safe Arrival
Your driver provides curb-to-curb or door-to-door assistance, helps you get settled safely, and returns for your scheduled pick-up after the appointment.
Frequently Asked Questions
If you’re coordinating transport for yourself, a patient, or a loved one, these answers will help you feel confident before you book.
Do you accept insurance?
We accept Private Pay and select insurance providers. Because coverage can vary, please call us with your policy details so we can verify benefits before you ride.
Can a caregiver ride along?
Yes. One caregiver or companion may ride along at no additional cost, as long as there is available seating and they can safely ride in the vehicle.
What if my appointment runs late?
If your appointment is running behind, notify us as soon as possible. Our drivers are flexible within reasonable return windows, and we’ll work with you to adjust pickup timing whenever we can.
Have questions or ready to book?
Talk with a CareRide coordinator to confirm availability, pricing, and any special assistance you may need for a safe, on-time trip.
P And Q’s Hauling
Providing safe, compassionate, and wheelchair-accessible non-emergency medical transportation for seniors and patients throughout Madison and surrounding communities.
Licensed & Insured
ADA Accessible Vehicles
Patient-Focused Care
Service Area
Serving Madison, WI and locations within a 50-mile radius, including Janesville, Sun Prairie, Fitchburg, Verona, and Stoughton.
Trips must be scheduled at least 24 hours in advance.
Contact Us
📍 2921 Landmark Place Suite 215
Madison, WI 53713
📞 1 (800) 656-2007
🕒 Hours:
Mon – Sun: 6:00 AM – 6:00 PM