Privacy Policy

Effective Date: February 2, 2026

P & Q’s Hauling LLC (“Company,” “we,” “our,” or “us”) provides non-emergency medical transportation (NEMT) services. We are committed to protecting your privacy and handling your personal information with care, professionalism, and security.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or transportation services.

1. Information We Collect

We collect information necessary to provide safe and reliable transportation services.

A. Personal Information
When you book a ride or contact us, we may collect:

Full name (rider and booking contact)

Phone number

Email address

Pickup and drop-off addresses

Date of birth (for identity and facility coordination)

Emergency contact information

B. Health & Mobility Information
To ensure safe transportation, we may collect:

Mobility needs (wheelchair, walker, ambulatory, etc.)

Assistance requirements

Medical or safety notes relevant to transport

Use of oxygen equipment or medical devices

We collect only the information necessary to provide safe service.

C. Payment & Insurance Information

Insurance provider information

Payment method details for private pay services

D. Website Usage Data

When visiting our website, we may automatically collect:

IP address

Device type

Browser type

Pages visited

This helps us improve our website and services.

2. How We Use Your Information

We use your information to:

Schedule and provide transportation services

Ensure passenger safety and proper vehicle assignment

Communicate trip confirmations, reminders, and updates

Verify insurance or payment details

Improve customer service and operations

Comply with legal and regulatory requirements

We do not sell your personal information.

3. Information Sharing

We may share information only when necessary:

With drivers for trip coordination

With medical facilities when required for pickup/drop-off

With insurance providers for billing

When required by law or legal process

All sharing is limited to what is necessary for service delivery.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no system can be guaranteed 100% secure.

5. HIPAA Awareness

While P & Q’s Hauling LLC is a transportation provider, we handle health-related information with confidentiality and care. We limit collection and use of health-related data strictly to what is needed for safe transport.

6. SMS Communications & Mobile Information Policy

How SMS Consent Is Obtained (Opt-In)

Users provide express consent to receive SMS messages from P & Q’s Hauling LLC by:

Entering their mobile number when booking transportation through our website or by phone

Actively checking a consent box during online booking indicating agreement to receive text messages

This consent applies only to communications from P & Q’s Hauling LLC related to transportation services.

How SMS Information Is Used

SMS messages are used strictly for service-related transportation communication, including:

Trip confirmations

Pickup reminders

Driver arrival notifications

Scheduling updates or delays

SMS is not used for marketing unless separate, explicit consent is provided.

Message Frequency

Message frequency varies depending on scheduled services.

Fees

Standard carrier message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

Help

For assistance, reply HELP or contact us at (608) 419-1079.

Voluntary Consent

Consent to receive SMS messages is voluntary and is not required to receive transportation services.

Security Notice

Text messaging may not be fully secure. By opting in, you acknowledge this risk.

Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing Statement

We respect your privacy.

Mobile phone numbers and SMS consent information are NOT sold, rented, or shared with third parties for marketing or promotional purposes.

Mobile information may only be shared with:

Messaging platforms or service providers necessary to deliver SMS communications (operational use only)

Legal authorities if required by law

All sharing is strictly limited to what is necessary for service functionality.

7. Data Retention

We retain information only as long as necessary to:

Provide services

Maintain business records

Comply with legal requirements

8. Your Rights

You may:

Request to review your personal information

Request corrections

Ask questions about how your information is used

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze performance. These may collect IP address, device type, browser type, and pages visited. You can disable cookies in browser settings, though some features may not function properly.

10. Third-Party Links

We are not responsible for privacy practices of external websites linked on our site.

11. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a revised effective date.

12. Contact Us

P & Q’s Hauling LLC
2921 Landmark Place Suite 215
Madison, WI 53713
Phone: 1 (800) 656-2007
Email: [email protected]